User Experience Researcher

New York, NY 10018

Posted: 10/09/2020 Job Category: UX Researcher Job Number: 154400

Job Description


Company: SaaS based Start-Up

Role: UX Researcher

Location: McLean, VA *only local/commutable  candidates

Responsibilities
  • Work closely with the product team to identify research topics, determine scope, set objectives, present outcomes, and provide actionable recommendations
  • Create studies that address both user behavior and attitudes, generating insights that both fuel ideation and evaluate designs
  • Design personas, journey maps, service blueprints, and other artifacts that help communicate the context of people, situations, and challenges that will shape and influence our designs and solutions
  • Utilize human-centered framework to work in partnership with cross-divisional teams such as product management, content strategy, engineering, and marketing
  • Conduct research using a wide variety of qualitative methods (e.g., usability testing and interviewing) as well as a subset of quantitative methods (e.g., surveys and A/B testing)
  • Leverage user research and analytics tools to measure success, present opportunities, and support decision-making

Qualifications
  • BA/BS in computer science, human-computer interaction, experimental psychology, or a related field with relevant experience
  • 3+ years experience in applied product research
  • 1+ year experience in hands-on product design
  • Knowledge of…
    • qualitative research and user-centered design methods
    • quantitative, behavioral analysis, and statistical concepts
    • journey maps, affinity mapping, mental models, and design heuristics

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