Telecom/Infrastructure Lead

New York, NY 10022

Posted: 08/31/2018 Job Category: Project Manager Job Number: 100434
Title: Telecom/Infrastructure Lead 

Company: Health and Wellness

Location: New York, NY

Full Time Perm role 

Candidates must have previous  experience with Twilio or Genesys Administration 

  • Execute Migration, Decommission, Consolidation Telecom Infrastructure Projects in line with Tech Strategy.
  • Engages with global counterparts responsible for operational support of all enterprise telephony systems, services, call center technologies, and other telecommunications networking assets
  • Ensure the highest availability and performance of corporate phone and retail call center systems
  • Responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved
  • Plan and oversee installations, and upgrades associated with the company' s telecommunications assets, services, and environment 
  • Continuously explore opportunities with Product Leadership to introduce improvements to service availability and quality
  • Work very collaboratively with other Tech teams and foster a strong rapport with the call center teams
  • Work closely with call center management and staff to address and resolve telecom related issues

  • 7 years of experience
  • Computer science degree or equivalent academic or professional background.
  • Demonstrated experience of PaaS and Administering Twilio
  • Demonstrated experience Administering with Genesys Purecloud CallCenter technologies
  • Cisco CVP, Avaya ACD
  • Cisco CallManager Administration
  • Diversified background of technical infrastructure experience
  • Demonstrated project management acumen
  • Proven vendor management skills
  • Organizational Leadership
  • Service-oriented approach to IT Telecommunications and Call Center technology
  • Strong background in traditional and IP-based telephony technologies
  • Very good problem solving and troubleshooting skills. Ability to analyze and determine root cause.
  • Familiar with IP network routing and switching technologies
  • Ability to compile operating data/statistics and prepare performance reports
  • A strong background working in an IT Operations environment is recommended.
  • Familiarity with change management practices in an IT operating environment
  • Familiarity with IT networking practices
  • May require ability to work at night, off-hours, holidays, or weekends (on-call rotation)
  • Some global travel is required (< 10%)

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