Skype Engineer Tier 3

Eatontown, New Jersey 07724

Post Date: 12/18/2017 Job ID: 89392 Job Category: Engineering

Job Title: Skype Engineer - VOICE and VIDEO

Company: IT Consulting

Location: Virtual

Responsibilities:
  • Work in a Support role for Lync/Skype for Business Enterprise customers.
  • Work with clients and vendors to drive troubleshooting to remediation.
  • Participate in team meetings to discuss ongoing project status and deliverables
  • Convey technical concepts clearly and confidently to technical and non-technical people alike
  • Convert client business requirements into sound technical solutions
  • Manage his or her own work with minimal oversight and proactively communicates status and risks to team and management
  • Apply and share knowledge; contribute ideas and opinions
  • Share on call rotation – one week per month

Requirements:
  • Strong work ethic
  • Ability to work effectively with various clients and prioritizing and multitasking issues.
  • Strong Lync 2013, Skype for Business, Enterprise Voice troubleshooting skills.
  • 5+ years of experience with Office Communication Server 2007/R2, Lync 2010, Lync 2013, Skype for Business, Lync/Skype for Business Online deployments and migrations
  • 5+ years of experience with Exchange 2007/2010/2013/Online Unified Messaging
  • Experience with Microsoft certified voice gateways (AudioCodes, Sonus, etc.)
  • Experience with Microsoft certified IP phone deployment and management (Polycom CX/VVX, AudioCodes, etc.)
  • Experience with diagnostic tools (Wireshark / Netmon, Snooper etc.)

Preferred skills:
  • Experience with network switching, routing, quality of service, bandwidth control, etc.
  • Experience with Cisco / Avaya / Third-Party IP Telephony
  • Experience with Cisco, Polycom,… Video Endpoints
  • Experience with Microsoft KHI and CQM for Lync / Skype for Business

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