Shift Manager

McLean, VA 22102

Posted: 09/10/2020 Job Category: Customer Service Job Number: 150444

Job Description


Title: Shift Manager
Company Description: SaaS Startup
Location: Tyson' s Corner, VA

As a Shift Manager, you are will deliver regular feedback and manage performance reviews for a team of at least 10 Member Support Representatives, handle escalations and provide urgent support where needed, determine alleviation strategy for under-performing  representatives, develop and grow high-performing team members, and manage the Team Lead, working collaboratively to execute day-to-day needs.

What we’ re looking for:
  • Previous customer support experience
  • Passionate and motivated employees who provide quality customer support
  • 3+ years managing a team of operational or customer support staff
  • Proven ability to monitor and evaluate quality and performance management
  • Flexibility and willingness to work non-traditional shift hours


 

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