Senior UX Researcher

San Francisco, CA 94107

Posted: 09/20/2018 Job Category: UX Researcher Job Number: 101185

Senior UX Researcher

San Francisco, CA

Full Time / Direct Hire

Salary: Depending on experience

Major e-commerce retailer is seeking a Senior UX Researcher to join their team and to play a key role in shaping the user experience for their web, mobile app and retail stores.

Responsibilities include:
  • Plans and conducts user research across channel(s) and domains (business units).
  • Helps define user success metrics that gauge how well user needs are being met for assigned channel(s) and domain(s).
  • Is a highly effective presenter, communicator, and influencer who can bring the voice of the customer to life.
  • Be a great storyteller through developing and communicating a deep understanding of customers e.g., pain points, journey maps, delightful and challenging moments, etc
  • Effectively collaborates with executives, managers, teams, designers, and stakeholders to identify user research opportunities on user-facing products.
  • Partners with other customer data teams (e.g. consumer insights, analytics, etc.) to ensure user research efforts are coordinated with other customer data teams.
  • Develops and conducts quick, generative and evaluative user research studies, including guerilla usability testing, to gauge business (as measured by KPI' s) and user success (as measured by user success metrics) of user experience designs.
  • Quickly synthesizes qualitative and quantitative data to develop a better understanding of our customers, give insight into business/user value, and identify potential customer and business risks.
  • Mentors User Research team and UX Designers on user research methodologies.

  • Minimum of 5 years experience in user experience research
  • Bachelor’ s degree in marketing, or a human behavior related field (HCI, Psychology, Social Science, Information Science, etc.) MA / PhD preferred.
  • Proven track record of leading the development and implementation of user research studies in a fast paced environment
  • Must be an individual contributor as well as a mentor to guide other user researchers




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