Senior Telecom Engineer (Genesys)

New York, NY 10010

Posted: 09/13/2018 Job Category: Network Engineer Job Number: 100879

Title: Global Telecom Engineer

Company: Health and Wellness

Location: New York, NY


Responsibilities:
  • Execute migration, decommission, consolidation telecom infrastructure projects
  • Engages with global counterparts responsible for operational support of all enterprise telephony systems, services, call center technologies, and other telecommunications networking assets
  • Ensure the highest availability and performance of corporate phone and retail call center systems
  • Responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved
  • Plan and oversee installations, and upgrades associated with the company' s telecommunications assets, services, and environment 
  • Work closely with call center management and staff to address and resolve telecom related issues

Requirements:
  • 7 years of experience
  • Computer science degree or equivalent academic or professional background.
  • Demonstrated experience administering with Genesys Purecloud CallCenter technologies
  • Cisco CVP, Avaya ACD and  Cisco CallManager Administration
  • Twilio experience a huge plus!
  • Service-oriented approach to IT Telecommunications and Call Center technology
  • Strong background in traditional and IP-based telephony technologies
  • Very good problem solving and troubleshooting skills. Ability to analyze and determine root cause.
  • Familiar with IP network routing and switching technologies
  • May require ability to work at night, off-hours, holidays, or weekends (on-call rotation)
  • Must be able to interview and work onsite in NYC

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