Senior Account Manager
14 - 15, D'Arblay Street Fourth Floor London, Greater London W1F 8DZ
This is an amazing opportunity for an experienced Senior Account Manager to progress their career within a wholesale ecommerce Brand in Central London
The company are looking for a dynamic and diligent individual with Fashion Wholesale experience to provide a world class service and liaise with a growing number of enterprise brands and retailers. This individual will be responsible for retaining customers through building relationships with C-level executives, understanding company health during customer lifecycle, and know how to appropriately identify and resolve sensitive customer issues.
Duties include -
Develop long-term relationships with enterprise and VIP brand clients
Track the development and success of our customers, referencing their goals and knowing how report back on progress and next steps.
Work with C-Suites at the brands to learn their company and seasonal goals, and make a playbook to support them
Accurately capture customer feedback and translate that into product requirements.
Spearhead renewal conversations with customers. Uncover areas of opportunity to grow their business
Travel onsite to customers to develop relationships and learn firsthand how they are using our product to meet their business needs.
Work closely with the Enterprise Sales Team/Onboarding post sale to onboard new clients
Be a champion of world-class customer service; deliver high quality customer experience at every contact point.
10+ years experience working in fashion wholesale
Experience as a Key / National Account Manager, with some 360 experience within Fashion ie Merchandiser. Buying, Operations etc
Relevant experience in Account Management/Sales, SaaS/Software, e-commerce, technology .
Fluent in English required,
EDUCATION: BA/BS Required, MBA / Graduate degree is a plus
Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial environment.
The company offer an excellent working environment coupled with above average salary and quarterly bonus package