Salesforce CRM Administrator

New York, NY 10018

Posted: 10/14/2020 Job Category: CRM Job Number: 154874

Job Description

Salesforce CRM Administrator
Company Description: Financial consulting firm
Location: Tampa, New York City, or Remote
Responsibilities/Requirements: PowerShell, Azure, AWS
  • Daily administration and support of the Salesforce CRM
  • Working with various teams in the business to manage  complex workflow rules, triggers, and data validation 
  • Create and document application requirements by working together with those involved in the development of program enhancements
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
  • Train new and existing users on how to use the firm’ s CRM systems
  • Keep application users informed about system functionality and enhancements;
  • Provide application users with technical support;
  • Logging and tracking identified system problems through resolution;
  • Creating and maintaining documentation on processes, policies, application configuration and help-related materials for users as database applications are developed
  • Ensure that the highest quality data is delivered, managed and maintained via data governance strategies
  • Cleans and maintains the database by ensuring accurate structure, managing metadata, removing and export/archive/delete as necessary
  • Drive data cleansing activities throughout the organization
  • Perform audits of CRM data upon entry as well as review incoming requests for completeness and accuracy.

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