RealPage IT Helpdesk/ System Administrator

New York, NY 10018

Posted: 05/22/2019 Job Category: System Administrator Job Number: 110694

Title:  RealPage IT Helpdesk/ System Administrator


Company:  Residential Property Real Estate


Location:  NYC – 10018


Type:  Permanent Full-time employee offering a base salary, yearly bonus, full package of benefits



The IT System Administrator will be responsible for providing overall administration, troubleshooting and technical support for our Real Estate Property Management/Residential software and systems at the corporate and property level. Ensure smooth daily management of the RealPage Support team, monitoring that SLAs are met and that quality targets are reached and maintained
  • Ensure all items are “ ticketed” in the Helpdesk system, allocate all incoming requests to the team, prioritize actions, monitor team resources as well as ability to identify and permanently resolve recurring issues

  • Bachelor’ s degree preferred
  • 5-7 years of RealPage OneSite affordable application support, implementation and configuration experience
  • Advanced knowledge of RealPage OneSite software
  • A minimum of 5 year’ s property management experience
  • Experience with working within a helpdesk / support environment
  • Excellent written and verbal communication skills
  • Software documentation and training experience is highly desired
  • Highly organized, with attention to detail
  • Ability to prioritize demands of third parties
  • Natural ability to take ownership, act with a sense of urgency and accept challenges
  • Familiarity with entrepreneurial corporate environments & navigating large corporate ecosystems with decentralized structures

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