Product Support/Application Support

New York, NY 10022

Posted: 05/01/2019 Job Category: Other Job Number: 109865

Job Description

Product Support/Application Support
Perm Role in NYC 

Seeking an articulate, meticulous Product/Application Support Specialist who has good experience with   SQL and possesses an affinity for working with data and external clients. Strong customer service skills What You' ll Do:
    • Serve as clients' primary point of contact for product/data  issues
    • Interact directly with end users via email and occasionally over the phone
    • Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes
    • Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed
    • Develop and continuously update knowledge management articles
    • Expand your knowledge of SQL, working with large data sets, and options
Skills You' ll Need:
    • Bachelor’ s degree
    • 1 – 2 years of experience with product or application support
    • 1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company' s product
    • 0 – 2 years of experience with SQL
    • Strong troubleshooting skills  and  the ability to articulate issues to client
    • Special attention to detail and a willingness to document changes when necessary

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