POS Support Analyst
513 Boccaccio Ave Venice, CA 90291
Title: POS Support Analyst
Type of Company: Retail
Location: Venice Beach, California
Supports IT systems within our Retail and E-Commerce business. Works with retail store managers to resolve IT related issues and improve day to day operations in the retail environment. Masters Point-of-Sale (POS) application and leads all POS related projects/improvements. Works with Retail HQ team to improve IT/Retail Functionality. Work within SAP on Retail related integrations. Work with external vendors to manage IT infrastructure including Networks, SAP Environment, Email, File Share, Retail Portals, VOIP etc.
- Maintains Retail POS applications and hardware including patches, hardware/software upgrades, security updates and day to day issue resolution.
- Maintains all retail store IT hardware and software including POS, back office PC, Traffic counter, Security systems, Networking equipment etc.
- Maintains POS integration into ERP system (SAP)
- Researches retail IT technology and recommends Hardware/Software upgrades
- Establish and maintain Retail IT support helpdesk
- Manages the opening of retail locations from an IT perspective
- Manages Retail IT Hardware Depot system
- Troubleshoots ERP to Ecom data issues
- Maintains Ecom promotions
- Uploads/Maintains Ecommerce product data
- Descriptions, Names, Sale price, images etc.
- Engineering/Information Technology Degree or equivalent Training/Work Experience.
- Hands on experience supporting Point Of Sale (POS) Software (IVEND Preferred)
- ERP POS Integration experience (SAP B1 Preferred)
- Basic Networking knowledge
- Availability to travel (25%)
- Solid experience in managing multiple third party’ s vendors