Mgr Dealer Development
Oxford Business Park 6000 Garsington Road Oxford, Oxfordshire X4 2DQ
This is an amazing opportunity to progress your career within Operations Management for one of the world' s most iconic Automotive Brands
The Mgr Dealer Development approves and executes plans for the continuous improvement of the existing networks, including relocations, terminations, refurbishments, tool and program implementation, and dealer training all while implementing minimum retail experience standards. This manager is an effective leader that enables its team to effectively make decisions, prioritize work, and proactively address opportunities at market-level
Job Responsibilities -
Oversees and directly conducts market and network analytics, prospecting and new dealer and other appointments.
Supports, enables, and develops the network in delivering trusted, personalized and social Brand Customer Experience, including championing the use of the Brand Customer Experience tools and processes.
Manages dealer commercial and technical training, working closely with the market teams to analyze training levels, identify needs and manage the enrollment and fulfillment processes, working with Training providers
Lead and enable Dealer Development Leads to work effectively & collaboratively, by developing the necessary leadership behaviors, skill sets, and differentiating capabilities.
Global Voice of the Dealer survey, Mystery Shopper and Visual Merchandising programs analysis, developing annual action plans.
Skills Required -
Typically requires a minimum of 8 years of related experience.
Strong understanding of dealership financial systems/operations.
Experience working directly with dealership staff, preferably dealership owners and managers, with the ability to understand dealer issues and respond diplomatically.
Ability to manage highly confidential and sensitive information and develop effective business relationships with a diverse group of stakeholders both internal and external.
Excellent oral and written communication skills and articulate speaker presenter, committed to excellence and high standards.
Strong organizational, problem-solving and analytical skills
This is a senior management role, with direct reports with a high level of autonomy - the company offer an excellent salary / benefit package