Knowledge Management/Content Author

Berkley Heights, NJ 07922

Posted: 06/04/2018 Job Category: Business Analyst Job Number: 96674

Title: Knowledge Management/Content Author

Company:  Global Financial Product Company

Location: Berkeley Heights, NJ

Start Date: June 2018

Duration: Long term consulting assignment 

Rate: Commensurate with experience


Responsibilities:

Drive content assessment and content migration for the operations team. Interface with different SMEs from the operations teams to identify key content needs and relevant content sources.

Requirements:

Candidates should possess strong Knowledge Management experience, strong experience creating content and reformatting existing content, doing content analysis and assessments and publishing content 

• Experience working with HTML Editors
• Strong writing and editing skills, excellent grammar.
• Proven experience creating operational procedures, user instructions, FAQs
• Experience in working with any customer facing operations team, in any capacity
• Understanding of user experience concepts
• Ability to analyze different data (e.g. call types, escalations, errors, content usage metrics, search metrics)

Bonus skills:
• HTML Coding (or other web based coding like CSS or Java)
• Experience in marketing content
• Experience in creating content for Customer Service functions
• Basic Project management skills

KMI or KCS certifications are desirable, but not required

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