Knowledge Management/Content Author

Berkley Heights, NJ 07922

Posted: 06/04/2018 Job Category: Business Analyst Job Number: 96674

Title: Knowledge Management/Content Author

Company:  Global Financial Product Company

Location: Berkeley Heights, NJ

Start Date: June 2018

Duration: Long term consulting assignment 

Rate: Commensurate with experience


Drive content assessment and content migration for the operations team. Interface with different SMEs from the operations teams to identify key content needs and relevant content sources.


Candidates should possess strong Knowledge Management experience, strong experience creating content and reformatting existing content, doing content analysis and assessments and publishing content 

• Experience working with HTML Editors
• Strong writing and editing skills, excellent grammar.
• Proven experience creating operational procedures, user instructions, FAQs
• Experience in working with any customer facing operations team, in any capacity
• Understanding of user experience concepts
• Ability to analyze different data (e.g. call types, escalations, errors, content usage metrics, search metrics)

Bonus skills:
• HTML Coding (or other web based coding like CSS or Java)
• Experience in marketing content
• Experience in creating content for Customer Service functions
• Basic Project management skills

KMI or KCS certifications are desirable, but not required

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