IT Help Desk - New Jersey Based Role

Perth Amboy, NJ 10022

Posted: 04/01/2019 Job Category: Helpdesk/Desktop Support Job Number: 108641

Title: IT Help Desk

Company: eCommerce Retailer

Location: Central NJ/ Staten Island – transit from local train stop available

Reports to: IT Manager


  • Take ownership of existing end user device and help desk duties
  • Respond to the daily queue of helpdesk requests in a timely and efficient manner
  • Perform on/off boarding of employees
  • Deploy equipment for new employees
  • Manage, update and maintain records in the asset management tool
  • Create, add and modify accounts and services across our various platforms
  • Hardware/software upgrades on laptops and desktops
  • Provide basic end user training for hardware and software
  • Maintain Audio/Video and conferencing equipment

  • Minimum 1-3 years of experience and/or Bachelor’ s Degree
  • Ability to work both weekend days Saturday & Sunday 3 times a month
  • Knowledge and experience supporting, troubleshooting and configuring
  • Apple Mac Hardware and PC Hardware
  • iPhones, iPads, Android phones and tablets
  • Mac OS X, Windows OS, iOS, Google G-Suite, Office 365, Dropbox for Business
  • End-User desktop support, mobile device support, email support, phone support
  • Excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand
  • Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
  • Basic level experience with Active Directory or other LDAP based directory service
  • Anti-Virus solutions
  • Ability to organize, prioritize, and meet established deadlines
  • Adobe Photoshop and Adobe Lightroom, understanding of photography a plus
  • Basic understanding of networking principles (DHCP, DNS, SSID)

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