Guest Relations Receptionist

New York, New York 10022

Posted: 03/01/2019 Job Category: Administrative/Reception Job Number: 107476

Guest Relations Receptionist

Client:  Hospitality 

Location:  NYC

Type:  Contract-to-hire

Schedule:   Hours:  11: 00 AM to 7: 00 PM

The Guest Relations Associate is responsible for managing the day-to-day operations of the Guest Relations Area and Conference Rooms, and providing a customer experience in accordance with the client' s services and Commitments. 

Responsibilities:  
  • Welcome, greet, and direct guests with a smile and in a professional manner
  • Answer and direct calls
  • Collaborate with Concierge to ensure company guests and new employees are added to the security guest list
  • Notify employees when their guests have arrived
  • Manage conference room booking/scheduling
  • Maintain tidiness of reception area and conference rooms
  • Ensure employee information is up-to-date
  • Handle difficult guests in a professional manner
  • Assist the Guest Services Manager with administrative duties or project work, as required
  • Support and backfill of greater Facilities Management and ad-hoc responsibilities, as needed
  • Always exceed expectations and have a cheerful personality

 

Qualifications:
  • Bachelor degree
  • Previous experience in a corporate reception or five star  hospitality environment
  • Administrative skills- Word, Excel and Outlook are desirable
  • Excellent personal presentation
  • Strong organizational and time management skills
  • Complaint handling – able to resolve problems as they arise in an appropriate manner
  • High level of attention to detail
  • Knowledge of the business
  • Knowledge of delivering exceptional customer service
  • Ability to delegate and take initiative
  • Strong verbal and communication skills
  • Excellent professional demeanor with the ability to work with a wide range of administration levels and management
  • Ability to multi-task and shift direction easily
  • Team player and self-starter

 

 

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