Electro-Mechanical Technician

Los Angeles, CA 90301

Posted: 05/03/2019 Job Category: Engineering Job Number: 109994

Job Title: Electro-Mechanical Technician       

Client: IoT Manufacturer

Location: El Segundo, CA (Nearby LAX)

Type: Full Time Direct Hire

This position will be providing remote support to our Field Technicians servicing a variety of our electronic and mechanical products.

Responsibilities:
  • Provide remote technician support in electrical utilities, automation systems and components, and support equipment.
  • Identifying correct parts needed for equipment and close calls in a timely manner
  • Works on assignments requiring independent action and a degree of initiative to resolve issues.
  • Communicate with representatives or service technicians via telephone and email concerning product and service issues.
  • Input customer, technical data, and service call reports into company CRM program.
  • Provide engineering with data on parts and products as required for improvements, corrective action, upgrades, cost reduction, performance optimization … etc
  • Participate in the RMA product returns procedure to ensure customer satisfaction, product quality and warranty expectations are met.

Requirements:
  • Ability to Read, Interpret and Understand Engineering Drawings and Schematics.
  • A solid understanding of electricity (volts, amps, fuses, wire, AC vs DC, voltmeters, etc)
  • Ability to write detailed repair reports (advanced MS Office skills)

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