Director of Product Management - Ecommerce

ny, NY 10022

Post Date: 07/19/2018 Job ID: 98458 Job Category: E-commerce
 
Title of Job: Director of Product Management - Ecommerce

Company/Job Description: Fast growing retail startup

Location: New York, New York 

Description:

The Director of Product Management is responsible for the overall customer experience for our client’ s site visitors working with multiple teams across marketing, merchandising, and development. This candidate will lead efforts to create a high-performance site experience with a focus on improving engagement, conversion, AOV and overall revenue through testing and optimization.

This individual should have a strong understanding of how people shop online and how cross-channel and social platforms integrate with ecommerce websites. We’ re looking for someone customer and data driven with a strong background improving site performance and usability for hyper-growth brands.

Responsibilities:
  • Responsible for the overall customer experience for our site visitors working with multiple teams across marketing, merchandising, and development.
  • Manage strategic roadmap, working with outsourced dev team and platform as well as internal UX team to drive a high-performance site experience with a focus on optimizing engagement, conversion, AOV and overall revenue.
  • Build and drive a testing culture. Bring a data-driven approach to site analysis and customer research, develop and prioritize test ideas, and synthesize insights for site optimization to improve user experience and lift KPIs.
  • Create a seamless discovery, shopping and purchase experience across all digital platforms.
  • Bring a mobile-first vision and drive significant wins on mobile optimization.
  • Lead and support projects including UI/UX, navigation, path to purchase, multi-channel capabilities, product recommendations and user-generated & social content opportunities to enhance the digital experience.
  • Bring new ideas and innovative approaches to digital experiences to drive growth and conversion.

Qualifications:
  • Bachelor’ s degree or equivalent combination of education, training and/or experience.
  • 8+ years of experience in online product management ideally within the ecommerce space.
  • Subject matter expertise in web production, site operations, UI/UX, features and functionalities, site merchandising, testing & optimization, and mobile.
  • Strong leadership, influencing and communication skills with ability to interact, influence and align with all levels of the organization, both internal and external.
  • Ability to think end-to-end from both the customer and business perspective and position solutions with consideration for impact on all relevant business operations as a whole.
  • Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities.
  • Strong project management skills with proven track record of delivering high quality work under tight timelines.
  • Demonstrate sound decision-making and judgment with ability to react quickly under pressure.

Salary: commensurate with experience 

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