Customer Success Manager

McLean, VA 22043

Posted: 06/15/2020 Job Category: Software Sales Job Number: 137158

Job Description

Title: Customer Success Manager, Public Sector
Company Description: digital solutions tech startup platform
Location: McLean, VA

Key Responsibilities:
  • Own the relationship and ultimate success of a portfolio for top enterprise customers, including initial onboarding, strategy development, product optimization, and retention.
  • Develop a trusted advisor relationship with clients, understanding their business strategy and KPI' s.
  • Deliver next-level results and service while continuously considering creative solutions to improve products and increase adoption.
  • Serve as your clients’ advocate internally by liaising with senior leaders across the company including Sales, Marketing, Product, Engineering, and Support.
  • Maximize value for your clients by influencing decision-makers to implement the product according to best practices and by leveraging our entire suite of services.
  • Transform clients into champions by maintaining high levels of engagement and communication, conducting routine performance reporting, strategic planning, and business reviews.
  • Drive customer advocacy in the form of case studies, testimonials, and referrals.
  • Contribute to the evolution our of process and product through organized and data-driven communication.
  • Effectively identify, respond, and resolve integration issues and renewal risk both independently and through collaboration with teammates.
Position Requirements:
  • Bachelor’ s degree in Business Administration or related field strongly preferred.
  • 5+ years of experience in Customer Success, Account Management, Strategic Partnership, Business Development, or related area.
  • Demonstrated success in fast-based and demanding environments.
  • Strong communication skills and high EQ makes you patient, tact, resilient, and equally effective in building consensus and de-escalating conflict.
  • Detail-oriented with the ability to learn quickly and manage multiple relationships while setting priorities and remaining organized.
  • Strong quantitative and analytical skills with the capacity to independently build convincing, data-driven proposals.
  • Proactive, confident and energetic attitude with the desire to be a key player on a high-performing, fun-loving team.
  • Entrepreneurial spirit with a healthy dose of humility.
  • Must live in the DC area with moderate travel required (25%).
  • Salesforce experience is preferred.
  • Experience at a fast-paced startup is a plus!
Compensation Package:
  • Competitive Salary Base
  • Performance Based % on Sales
  • Stock Equity Opportunities
  • Excellent Health Insurance Coverage
  • 401k Retirement Plan + Matching %
  • Unlimited Paid Time Off
  • Observed Company Holidays

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