Customer Service Representative

Menlo Park, CA 94025

Posted: 12/20/2019 Job Category: Customer Service Job Number: 120226

Job Description

We’ re looking for an energetic and highly proactive individual to join our team as our Customer  Operations Specialist. 
Your core responsibilities:
  • Daily order packaging, fulfillment and order support
  • Stock inventory management and creating requisitions for re-stocking
  • Handling inbound customer and/or vendor inquiries (through email primarily)
  • Exception handling with customers and/or vendors over emails or phone (if applicable)
  • Being an integral part of customer success team, working on customers’ postorder journey
Must Haves:
  • You MUST be driven and highly motivated to work in an unstructured environment
  • Known to be a rockstar for getting things done, very organized and resourceful
  • You MUST be fast paced yet detail oriented 
  • Very comfortable speaking with our vendors/customers over phone and email
  • Great interpersonal skills and absolutely enjoy collaborating with other team members.
  • This role is based in Redwood city and local Bay Area candidates are preferred 
  • Must have access to your own laptop
  • You should have your own car to go to local warehouse (if needed) and order drop offs at USPS
  • You should be tech savvy and comfortable with some excel based modeling and using fulfillment management tools.
  • We' re a venture backed startup and offer competitive salaries, and equity 
  • Medical and dental  Insurance
  • Paid vacation policy and sick days
  • Monthly commuter reimbursements
  • Mac and  accessories 
  • Employee discounts 
  • Free snacks, coffee and those  rejuvenating  herbal teas
  • Oh and did we mention team lunches and happy hours
  • We' re  dog friendly -so  bring  your cute bundle of joy  with you at work.


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