Cisco UC Collaboration Engineer

New York, NY 10020

Post Date: 01/08/2018 Job ID: 89864 Job Category: Network Engineer

Job Title: Cisco UC Collaboration Engineer

Company: Leading IT Services Provider

Location: New York, NY (Candidates must be local)

Salary: Commensurate with Experience

Start date: ASAP


The Cisco UC Collaboration Engineer is responsible for providing post-sales maintenance and support of IP telephony implementations. This includes documentation, troubleshooting and testing of core IP telephony deployments, ongoing management and troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection, Cisco Unified Contact Center Express and Enterprise
  • Creates documentation for customer and internal networks.
  • Management and troubleshooting of Cisco Analog and Digital voice gateways and devices, including ISR' s, VG224' s, CUBE as well as Cisco IP phone provisioning
  • Supports Sales team by providing technical knowledge to clients and potential clients. Provides support in both pre- and post-sale by attending presentations, product demonstrations, and installations/implementations.
  • Troubleshoots and resolves technical issues that are escalated by the Network Operations Center (NOC) team, in support of clients
  • Knowledge of system levels configuration to include but not limited to; call routing, dialing plans etc.
  • Effectively communicates issues, concerns and recommendations regarding network health to clients

  • 5-7 years of experience working with Call Manager/Unified Communications Manager 6.x through 9.x
    • Unity Server and Unity Connection
    • Call Manager Express, Cisco Unity Express, SRST
    • Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP & ISDN PRI troubleshooting
  • 3-5 years of experience working with traditional IP Networking Unity Server and Unity Connection
    • Understanding of network operations at Layer 2 and Layer 3
    • Understanding of major routing protocols (OSPF, BGP, EIGRP)
    • Understanding of fundamental network technologies (VPNs, NAT, etc.)
    • Understanding of Quality of service (QOS) Mechanisms
  • Cisco Unified Presence & Mobility Manager, Cisco Unified Attendant Console
  • Bachelor' s degree preferred in Computer Science or related field.
  • CCNA - Voice

**Candidates should be CCNP Collaboration or CCNA  Collaboration Certified

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