Business/Systems Analyst

New York, NY 10022

Posted: 09/17/2018 Job Category: Business Analyst Job Number: 101019
Title: Business Systems Analyst

Company: E-commerce/Retail

Location: NYC

Duration: Contract

Looking for a BA/SA with e-commerce/retail experience.

Reach out to for further details

The Business/Systems Analyst will provide direction, guidance and judgment on new project initiatives across our multi channel selling environment focused on being a liaison between Direct Operations, Brand Creative, Merchandising and Planning, and IT for new initiatives in support of our customer facing e-commerce systems. The position requires a strong understanding of e-commerce site usability and design and a solid technical understanding of digital customer interfaces.

Duties and Responsibilities:

  • Assists business partners in identifying and prioritizing new capabilities
  • Identifies system, process, and organizational strengths and weaknesses and suggests areas of improvement
  • Defines and documents project scope, business requirements, software specifications, business processes and recommendations related to proposed solution
  • Assists the Product Owner, Scrummaster, and scrum team in thoroughly defining and prioritizing stories for sprint planning including owning acceptance criteria throughout delivery
  • Defines business Use Cases and associated high level test scenarios
  • Develops functional specifications and system design specifications for new capabilities
  • Identify, define and deliver user training
  • Monitor and understand leading practices and industry trends and make recommendations to business partners as appropriate
  • Work with business partners to define the vision for future state capabilities (processes/technology/organization)


Technical Recommendation and Testing

  • Works with business partners to identify and manage required changes
  • Communicates needed changes to development team
  • Assists in the creation of project estimates
  • Participates in QA testing efforts, including acceptance criteria creation
  • Leads User Acceptance Testing efforts


Project Execution

  • Work with business and IT leadership to develop the strategy to achieve the vision / lead Agile “ Phase 0” exploration for initiatives
  • Assists PMs in management of project deadlines and schedules
  • Owns flow docs, current state / future state documentation



  • Communicates effectively and at the right level based on the audience
  • Leads project team and business requirement/scoping meetings
  • Delivers informative, well-organized scope documents and business requirements
  • Understands how to communicate effectively with both business partners and the development team
  • Organizes meetings and deliverables to make the most efficient use of business partner and development team members’ time


Problem Solving

  • Identifies and addresses critical issues with ease
  • Identifies the right person(s) to provide the solution to critical issues
  • Manages and coordinates varying points of view to solve a problem
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems


Education and Experience:
  • Hands on experience in Direct user experience analysis, design, development projects
  • Experience identifying site usability opportunities and coordinating creative, IT and operational teams in defining opportunities
  • Successful track record in project delivery and benefits realization
  • Experience with Agile Delivery Methodology
  • Experience in JIRA or other workflow tools
  • +1 years experience in multi-channel business analysis or product management roles
  • +2 years working for a Retail Apparel company
  • Fine arts background a plus
  • Business Analyst Certifications a plus
  • Experience developing and/or support IT Strategic Planning
  • Experience with eCommerce or POS initiative development
  • Ecommerce operational experience (website publishes)
  • Experience managing Creative and IT personnel in successful project delivery
  • Experience researching market trends, best practices and competitive analysis in online experience
  • Experience with Agile Delivery Methodology
  • Experience in JIRA or other workflow tools

Reach out to for further details


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