Business Intelligence/DW Technical Lead

New York, NY 10022

Posted: 10/26/2018 Job Category: Technology Job Number: 102711

Job Title:  Business Intelligence/DW Technical Lead

Company:  Real Estate

Location:  New York, NY

Salary:  Commensurate on experience

This role is the primary liaison with the business and the BI/IT development team, supporting current and future deployments of the BI Platform. The BI/DW Tech Lead is expected to troubleshoot BI issues, leveraging his/her data integration, database and report development experiences. He/she will be responsible for technical support from issue through resolution, ensuring customer satisfaction while maintaining SDLC/change management controls. The BI/DW Technical Lead will be also be required to do some development and/or design in support of the team as needed. The BI/DW Tech lead will also be responsible for all proactive and reactive customer communications. This is a technical coordination, customer liaison and development hands on role.

This role will have direct contact with the business and must be able to take technical terms and communicate those to a non-technical audience 

Responsibilities:
  • Manage level 3 customer service / customer engagement at the operational level
  • Own technical support processes from end to end (ticket monitoring/assignment/resolution, business impact assessment, process improvement, KPI management, prioritization, interface with IT helpdesk, change management/deployment, documentation updates)
  • Drive and coordinate BI troubleshooting (presentation layer, data integration, data integrity/quality)
  • Coordinate (and develop where necessary) small development/enhancement/issue resolution projects using standard SDLC and/or Agile processes
  • Manage/govern complete release management process
  • Manage escalation and executive IT communications

Requirements:
  • 7+ years customer oriented communication
  • 5+ years end to end BI technical processes and/or development (Data integration / ETL processes, SQL Server, SSAS, SSIS, SSRS)
  • 5+ years SDLC, release management and project management (TFS experience is a must)
  • Fundamental IT service/support processes
  • Business process orientation (Real Estate experience a plus)
  • Attention to detail
  • Bachelors Degree in Business, Computer Science or Engineering

PMP certification a plus

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