Adobe Analytics Technical Consultant

San Francisco, CA 94103

Posted: 10/12/2018 Job Category: Analytics Job Number: 102221

Title:   Adobe Analytics Technical Consultant

Company Description:  SaaS Company

Location:  San Francisco, CA

The Adobe Analytics Technical Consultant position is a client-facing role requiring both technical and business/marketing knowledge and skills. Adobe Analytics Technical Consultants work to gather and understand their client' s unique business requirements and develop and build customized solutions to meet their client' s analytic and reporting needs with the Adobe Analytics platform. In addition, consultants help each client implement web analytic tracking code throughout their websites and applications, perform quality checks to ensure that the implementation work has been completed successfully, and diagnose and solve technical issues when they arise. While not a programming position, it is a very technical job with constant customer interaction.

What you' ll do
  • Gain an in-depth knowledge of a client' s website architecture, online business model, and online marketing strategy
  • Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements
  • Design customized solutions and technical tag implementation strategies
  • Generate customized web analytic collection code and assist with its implementation and deployment
  • Support client' s developers and third parties throughout the implementation process
  • Validate and debug implementation and follow through on issues until resolved
  • Light manipulation of JavaScript as needed to customize web analytic solutions
  • Advise key stakeholders and drive client success based on clients most important business drivers
  • Interact frequently with clients via phone, email, and/or in-person-including interaction with marketers, analysts, web developers, and C-level executives
  • Communicate confidently and proactively with customers throughout the project life cycle
  • Manage multiple client engagements simultaneously
  • Manage customer expectations appropriately and keep projects on schedule and within scope
  • Become an expert in the use of Adobe products and the methods by which they can be used to effectively optimize online businesses
  • Work to educate clients on the best practices in relation to their specific industry and key business requirements
  • Keep accurate daily records of client billable time
  • Technical writing and PowerPoint presentation creation Additional Responsibilities:
  • Act as a Development lead point of contact with Digital Marketing Consultants
  • Work with Digital Marketing Consultants to make recommendations in regards to Digital Marketing Suite technical implementations
  • Build technical/business relationships with Adobe Consultants maintaining the highest level of professionalism.
  • Work and collaborate with Adobe internal teams and client partner relationships.
  • Support additional team members by mentoring and teaching
  • Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
  • Experience presenting in front of groups

What you need to succeed

Must have-
  • 10+ yrs. of overall experience working in web analytics or a related field
  • Bachelor' s/Master' s degree in Computer Science with equivalent work experience
  • Solid understanding of online marketing, tools and technology
  • Strong understanding of HTML and web protocols
  • Strong-to-advanced JavaScript skills
  • Passion for the internet domain and use of technology to solve business problems
  • Solid understanding of general business models, concepts and strategies
  • Must be self-motivated, responsive, professional and dedicated to customer success
  • Possess an innovative, problem-solving, and solutions-oriented mindset
  • Exceptional organizational, presentation, and communication skills- both verbal and written
  • Demonstrated ability to learn quickly, be a team player, and manage change effectively
  • Extensive knowledge of Microsoft Office

Special consideration given for:
  • Previous experience working with Adobe Analytics or similar tools
  • Website optimization consulting experience
  • Web development experience
  • Extensive Flash, ActionScript, or Flex experience
  • ERP, Saas, or other software implementation experience
  • Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
  • Expertise with mobile or social media analytics

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