Recruiting Process Specialist

Menlo Park, California

Post Date: 12/07/2017 Job ID: 89004 Job Category: Human Resources

Title of Job: Recruiting Process Specialist

Company/Job Description: JBCconnect is partnering with the world’ s largest social media platform and technology company.

Location: Menlo Park, CA

Salary:  Depending upon experience

Start Date: ASAP, 7 month contract

Responsibilities:
  • Provide on-going technical end user support for all Recruitment systems.
  • Assist in managing daily transaction activity, support HR interfaces/integrations and ensure data integrity between systems.
  • Post documents and manage Recruitment technology content in applications when necessary.
  • Proactively identify technical support oriented process improvements and develop solutions to implement with broader team.
  • Provide accurate and detailed case documentation, including detailed resolutions.
  • Perform bug resolution and triage with the appropriate internal and external (vendor) resources.
  • Perform data analysis and trending of support queue as well as identifying core HR data discrepancies for resolution.
  • Utilize the ability to hand hold customers through a clear, concise and understandable technical resolution in layman' s terms.
  • Post documents and manage Recruitment technology content on company intranet (basic HTML skills preferred, but not necessary) and vendor applications where necessary.
  • Partner with colleagues on People Compliance team to assess risk, identify escalations and enable approved exceptions to process

Requirements:
  • 2+ years of systems technical support experience
  • 1+ year of customer service experience
  • Strong communications skills
  • Ability to prioritize and shuffle workload
  • 1+ year of experience administering HR technologies for Recruitment required. Preferred experience in at least one of these areas (Recruiting, HR or Recruiting Operations, HR Data/Reporting, HR Compliance
  • Comfortable in high paced environments with competing priorities
  • Exceptional organizational, prioritization and follow up skills
  • Maturity in dealing with sensitive data and confidential data
  • Ability to use data to identify opportunities for process or technology improvements
  • Familiarity with system implementation project life cycles a plus                                                                         
  • Experience with core HRIS systems and SAAS/HCM applications preferred
  • Experience working in an HR Shared Services environment

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