Product Support Project Coordinator - Media Operations

Menlo Park, California

Post Date: 11/22/2017 Job ID: 88638 Job Category: Project Manager

Title of Job: Product Support Project Coordinator - Media Operations

Company/Job Description: JBCconnect is partnering with the world’ s largest social media platform and technology company.

Location: Menlo Park, CA

Salary:  Depending upon experience

Start Date: ASAP, 1 year contract

Responsibilities:
  • Become an expert in the support experience for video creators and media companies
  • Serve as the primary POC for internal Media Operations teams for specific products
  • Train and onboard new specialists, coordinate training materials, and documentation
  • Partner with leads on new milestone, resources calendar and weekend/holiday coverage for our resources
  • Review, prioritize, and track progress of issues that affect support, quality, and functionality
  • Help create and maintain quality process and KPI metrics/trends for their product area
  • Support and communicate with video creators and the company’ s media partners, to understand and resolve their inbound product questions and issues
  • Help investigate and escalate issues to cross-functional teams
  • Develop a deep expertise in the company' s video products and help to collect and understanding data trends for the specific products

Requirements:
  • 2+ years of experience in project coordination, customer service or account management, working in the online operations video space strongly preferred
  • Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role
  • Industry and business knowledge of video creators, digital publishing and/or media companies preferred
  • Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
  • Extremely reliable, consistent, agile, and hard-working

 

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