Level 1 IT Support

New York, New York

Post Date: 06/13/2017 Job ID: 83268 Job Category: Technology

Title: Level 1 IT Support
Company: a luxury menswear retail company 
Location: New York City 

Responsibilities: 
•     Support U.S. offices for IT Incidents and Requests
  • Manage by phone or email all IT incidents or requests for assistance in relation to current IT services or processes.
  • Direct and escalate support calls to 2nd/3rd line level as needed/when required.
  • Administer and maintain the IT Service Desk support call logging system.

•     Oversee and maintain corporate backup and anti-virus solutions.
•     Monitoring of internal server side event logs - changes and/or potential disruptions to normal service.
•     Support of Point of Sale (POS) system(s).
•     Managing corporate local and network printing infrastructure including ordering spares and consumables.
•     Assist in 2nd line support incidents if require.
•     Manage and resolve issues relating to the telephony system, printers and all hardware on-site.
•     Requirement and availability to attend periodic stock counts

 

Requirements:
•     Experience in a similar support role or service desk environment for a minimum of 2.5 years.
•     Experience working with high-end/luxury companies/brands within retail
•     Hands-on support for iPad and/or tablets
•     Experience in Ethernet environments using Active Directory, TCP/IP and DNS
•     Familiarity of LAN/WAN/VPN network infrastructure including testing (ping, tracert).
•     The ability to produce accurate results while working under pressure and to tight timescales.
•     Knowledge and experience of working in Microsoft Server/Desktop and Apple Mac environments, and cloud based programs.
•     Comprehension and understanding of Microsoft SQL server 2005/2008/2012 relational database structures.
•     Must possess good communication skills,   be able to work as part of a tight knit team and be enthusiastic
•     The ability to assist and work alongside all levels and other departments.
•     MS Office knowledge essential

Salary: Based on experience
 

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