Accommodation Specialist

Menlo Park, California

Post Date: 08/15/2017 Job ID: 85045 Job Category: Human Resources

Title of Job: Accommodation Specialist

Company/Job Description: JBCconnect is partnering with the world’ s largest social media platform and technology company.

Location:  Menlo Park, CA

Salary:  Depending upon experience

Start Date: 09/04/2017, 1 year contract

  • Assist employees in understanding the reasonable accommodation process, related forms and their responsibilities.
  • Perform case management and coordinate the accommodations process for end-to-end case management.  This includes working with the employees, vendors, and other stakeholders.
  • Receives and reviews medical information for disability and non-disability related temporary and long-term accommodations requests
  • Facilitate outbound calls/messages to employees and internal/external stakeholders for issue resolution and follow-up.
  • Engage in the interactive process with employees and medical providers requesting additional information for clarity if limitations listed are vague.
  • Approves and/or negotiates reasonable alternative accommodations, or may deny requests based on relevant factors, when appropriate
  • Coordinate the return to work, accommodations, and assignment program monitoring.
  • Escalate complex accommodation issues and cases for guidance.
  • Support Accommodations Program Manager in ensuring service level agreements are met consistently and in maintaining satisfaction ratings related to employee experience.
  • Enter data into case tracking system with speed and accuracy.
  • Support Accommodations Manager by collecting the required documentation if needed.
  • Generate and provide initial and follow-up accommodation communications to employees and various stakeholders.
  • Calendar case reminders for follow up or case closure.
  • Provide detailed information or ad-hoc reports as requested to Accommodations Manager or Legal.

  • 3+ years of Employee Relations, Accommodations, Leave of Absence and/or Case Management experience in the disability/worker' s compensation/FMLA counseling arena.
  • Knowledge of federal and state disability laws for employees with disabilities; specifically, ADA and FMLA.
  • Ability to communicate decisions effectively and recognize legal risk associated with certain disability issues while prioritizing case elements.
  • Excellent communications skills and ability to handle sensitive matters with tact and diplomacy.
  • Ability to interact with all levels of a professional organization.
  • Strong attention to detail and accuracy and ability to maintain confidentiality.
  • Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine the appropriate action.


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